Case Study: Ridgefield GC automates project admin across bid, RFI, and COI workflows

Ridgefield GC delivers complex commercial and institutional work across multiple regions. Rapid portfolio growth spiked inbound admin requests for bid documents, submittal status, COI updates, and routine owner correspondence.

Josh Woertz, Ridgefield's SVP of Operations, issued a clear mandate: "I want to continue to scale our business without scaling project admin headcount, while giving our existing staff the bandwidth to upskill and take on more strategic work."

Ridgefield evaluated several AI and automation vendors and selected Markdown. Together, the teams captured Ridgefield's workflows as Agentic Operating Procedures (AOPs), the plain-English playbooks the agents follow inside existing PM and accounting systems. The result: requests go from intake to completion automatically. The agents understand the ask, pull the right data, produce the output, and close the loop where the team already works.

Now in production, Markdown processes hundreds of requests per day across voice and email and cleared thousands in its first month live.

Minutes of triage dropped to seconds. Email queues that once piled up now get resolved and confirmed in the same window. Launch targets for speed and accuracy are being met, and in many cases exceeded.

Markdown shipped the first agents in 90 days. Since then, Ridgefield's operations team has taken the wheel, updating AOPs, testing on real jobs, and pushing improvements as workflows change.

About Markdown

Markdown is the AI Operations Partner for construction. Markdown's AI agents navigate internal apps, reason across documents, and coordinate follow-ups to automate tasks traditionally handled by manual project admin teams. Markdown works with leading contractors to handle mission-critical operations including bid intake, RFI routing, pay app review, and closeout chasing.