Built for construction teams drowning in project admin Read more here
MARKDOWN

The AI operations platform for construction

Turn operating procedures into agentic systems that execute work across documents, workflows, and customer channels at enterprise scale.

Talk to our team
Claim ID
Policy
Type
Status
CL-1042
POL-889
Property
Open
CL-1038
POL-772
Auto
Review
CL-1031
POL-654
Liability
Closed

MARKDOWN — The AI Operations Partner for Construction

markdown.ai

PURPOSE-BUILT FOR THE WORLD'S LEADING CARRIERS

AI trusted by leading carriers, specialty mutual groups, and tech-forward brokers

  • Thousands of hours saved in manual operations
  • Best-in-class accuracy and speed
  • Pilot to production in < 6 weeks
Prudential
WTW
Palomar
Convex
The Mutual Group
Newfront

THE MARKDOWN PLATFORM

Build, deploy, and manage AI agents that run construction operations end-to-end

Markdown provides the orchestration, integrations, and governance layer for agents to securely execute construction workflows from intake to resolution.

Explore the platform

Multi-Modal Inputs

VoiceSMSEmailAPI

Orchestration

SOP

  • Greet the customer
  • Triage & collect claim details
  • Validate & follow up
  • Extract Details
  • Pull Coverage Requests + Limits
  • Identify Excessive Losses
claims.constructionopsco.com/submit-claim
🛡

Submit Construction Claim

Complete all required fields

FilesExtracted Information
Group Submission Form.pdfScanning File ⟳

NOTICE OF ACCIDENT TO EMPLOYER AND CLAIM OF EMPLOYEE…

Policy Number

POL-2024-88921

Claim Type

Property Damage

First Name

James

Last Name

Thompson

Email

james.thompson@email.com

Phone

(555) 234-5678
Guidewire
Vertafore
Verisk
Gmail
PEGA
Duck Creek

Governance

Audit LogsSelf Improvement LoopGuardrailsHuman Review

System outputs

Platform capabilities

Enterprise infrastructure for agents

Enterprise integrations

Run full workflows without stitching together multiple tools — works across carriers, brokers, MGAs, TPAs.

Deployment and support

Deploy in weeks, not months with dedicated forward deployed engineers.

Agentic workflow orchestration

Turn SOPs into agent workflows that collect inputs, complete tasks, update systems, route exceptions, and much more.

Observability and control

Built for regulated industries by design, Markdown's QA workflows, reporting, and traceability surpass controls available in human-only operations.

Markdown agents in action

Real operational workloads. Live in production.

Prudential

We've taken a step forward on our journey to modernize the customer acquisition process. With automated systems, our teams now have more time to focus on customer relationships, which supports Prudential's broader goal of delivering industry-leading experiences for both clients and customers.

Sara Atkinson

Vice President of Customer Acquisition

Read the release

RYZE Claim Solutions

At RYZE, AI isn't just a tool — it's a strategic enabler. Partnering with Markdown allowed us to reimagine how quality assurance is done, creating a process that's faster, smarter, and more consistent across every claim.

Walt Leddy

CEO, RYZE Claim Solutions

Read the release

Palomar

Markdown takes work from intake to outcome and resolves more than 90% of cases without a human touch, improving consistency while freeing up capacity.

Rudy Hervé

COO, Palomar

Read the release

Convex

After simultaneous POCs with major industry players, Markdown emerged as the clear choice. Their AI platform and sophisticated AI agents will help us advance significant initiatives while expanding email triage and data ingestion capabilities across all our product lines. We look forward to developing and implementing our first AI solution alongside the Markdown team.

Bob Eells

COO, Convex US

WTW

We're delighted to be partnering with Markdown. Our collaboration brings together shared ambition, complementary strengths, and a real commitment to doing things better – for our clients, colleagues, and the wider industry. This partnership will make a meaningful difference to our business model over the long term.

Terry Garrett

Head of Strategy and Operations, Risk & Broking at WTW

Join the leading providers choosing Markdown to run complex workflows with speed, consistency, and control.

Talk to our team

USE CASES

Built for the breadth of construction operations across carriers, brokers, and wholesalers

Explore more use cases

Secure Compliance

SOC 2HIPAACCPAGDPR

Documents

John_Health Info.pdf

Models are never trained on PII. Full audit lineage tracks every action for state-level compliance.

Document Intelligence

NOTICE OF ACCIDENT TO EMPLOYER AND CLAIM OF EMPLOYEE…

T Employer address
# Policy number

Ingest broker emails, Loss Runs, and ACORD forms. Agents extract and key data directly into your rating engine.

Human-in-the-Loop

Ambiguous field detected
👤Assigned to Mark
Value verified

NOTICE OF ACCIDENT TO EMPLOYER…

Complex cases are flagged for review. Agents learn from human resolution to improve autonomy over time.

System Agnostic

Salesforce
Guidewire
Outlook
Verisk
Vertafore
Gmail
Duck Creek
Pega

Seamless integration with Guidewire, Duck Creek, Vertafore, and proprietary admin portals.

Omni-channel communication

Jane Doe2:23 ⋯ Live

+1 (646) 123-4567

Yes, my policy number is PM 673-233-574

Markdown Agent

Your Policy Review and Next Steps

Markdown agents can communicate across all the channels your customers and partners use.

Secure Compliance

SOC 2HIPAACCPAGDPR

Documents

John_Health Info.pdf

Models are never trained on PII. Full audit lineage tracks every action for state-level compliance.

Document Intelligence

NOTICE OF ACCIDENT TO EMPLOYER AND CLAIM OF EMPLOYEE…

T Employer address
# Policy number

Ingest broker emails, Loss Runs, and ACORD forms. Agents extract and key data directly into your rating engine.

Human-in-the-Loop

Ambiguous field detected
👤Assigned to Mark
Value verified

NOTICE OF ACCIDENT TO EMPLOYER…

Complex cases are flagged for review. Agents learn from human resolution to improve autonomy over time.

System Agnostic

Salesforce
Guidewire
Outlook
Verisk
Vertafore
Gmail
Duck Creek
Pega

Seamless integration with Guidewire, Duck Creek, Vertafore, and proprietary admin portals.

Omni-channel communication

Jane Doe2:23 ⋯ Live

+1 (646) 123-4567

Yes, my policy number is PM 673-233-574

Markdown Agent

Your Policy Review and Next Steps

Markdown agents can communicate across all the channels your customers and partners use.